FAQs | Pepsi

1. WHAT IS THE ‘EVERY PEPSI WINS’ PROMOTION?

This promotion is offering a Pepsi in-game rewards pack with every promotional Pepsi product – these rewards can be redeemed in EA SPORTS FC™ 25 on Supported Platforms.

Supported Platforms: PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic. Offer is not available on Nintendo Switch™.
Each Pepsi in-game rewards pack for EA SPORTS FC™ 25 includes 400 Season Points and 1 x cosmetic customization item. You can redeem up to five (5) in-game rewards sets for up to five (5) promotional Pepsi products purchased.

As part of this promotion, you can also participate in the weekly prize draws and get a chance to win a PlayStation®5 gaming console or an EA SPORTS FC™ 25 game [each market to put exact prizes from their T&C’s – eg. PlayStation®5 Digital Edition gaming console etc.]

To participate, purchase any promotional Pepsi product, scan the on-pack QR code and you’ll be redirected to the promotional site www.europe.pepsifc25.com. Create a Pepsi Promo account or login using your email and password, link your EA Account and enter the unique code from your promotional Pepsi product. Same unique code will allow you to receive in-game rewards and to enter the weekly prize draw. Click here [each market to enter link to full T&C’s] for a full list of promotional Pepsi products.

The Promoter of this promotion is Portfolio Concentrate Solutions UC (“PCS”) [each market to enter local PepsiCo legal entity or Bottler legal entity]

2. WHAT IF I HAVE QUESTIONS OR TECHNICAL ISSUES RELATED TO THE PROMOTION?

If you have questions or are experiencing technical issues related to the promotion, our first recommendation is to check whether your question is already answered within this FAQs document.

If you can’t find an answer to your question or continue to have technical issues with the Promotion, please contact the Pepsi customer support via xxx [each market to decide what agency – local agency or global agency PromoVeritas should be handling customer support for at least first 4 weeks of the Promotion. Having such support via dedicated email address is critically important] for support.

3. HOW LONG DOES THE PROMOTION LAST?

4. HOW OLD DO I HAVE TO BE TO PARTICIPATE?

5. WHERE CAN I FIND THE UNIQUE CODE ON MY PROMOTIONAL PACK?

6. DO I NEED TO KEEP MY PROMOTIONAL PEPSI PRODUCT OR PURCHASE RECEIPT?

7. HOW DO I KNOW IF MY PACK IS A PROMOTIONAL PACK?

8. WHICH RETAILERS ARE INVOLVED IN THE PROMOTION? 

9. HOW DOES THE PROMOTION ENTRY MECHANIC WORK?

Purchase any ‘EVERY PEPSI WINS’ promotional product, see Clause 7 in the Terms and Conditions for details [each market to enter link to full T&C’s]. Scan the QR code on the Pepsi product with your mobile phone camera to visit www.europe.pepsifc25.com.

Upon first visit to the promotional website, you will be required to create a Pepsi Promo account by completing the online form (full name, email address, country, city) and verifying your email address.

Once you’ve created and verified your Pepsi Promo account, you’ll be required to login for all following unique codes redemptions.

In order to receive Pepsi in-game rewards for EA SPORTS FC™ 25, you need to enter your EA Account credentials which will link your EA Account to your Pepsi Promo account, accept the T&Cs and confirm you are 18 years or over at the time of entry. Then you will be asked to enter the unique code from your purchased Pepsi product (see Question 5 for where to find the code). When a valid unique code has been entered and validated, it will automatically appear in your EA Account.

Then launch the EA SPORTS FC™ 25 game on an applicable platform, log in using the EA Account that is linked to your Pepsi Promo account, enter the Ultimate Team™ mode in the game, and navigate to the Ultimate Team™ Store to open your Pepsi Ultimate Team™ Pack. If you have EA SPORTS FC™ 25 open during the code redemption process on the Promotional website, you will need to re-launch the game.

If you are not interested in Pepsi in-game rewards for EA SPORTS FC™ 25, you can choose to only participate in the weekly prize draws. For that, there is no need to link your EA Account to your Pepsi Promo account. Enter a valid unique code from promotional Pepsi product and you will be automatically enrolled into the weekly prize draw.

10. HOW DO I LINK MY EA ACCOUNT WITH MY PEPSI PROMO ACCOUNT?

During the unique code redemption process, you will be required to enter your EA Account credentials (username and password) and link your Pepsi Promo account with your EA Account. When valid details have been entered, the two accounts will be connected.

If you experience issues connecting your EA account, please contact the Pepsi customer support via xxx [each market to enter customer support email address that will be managed by local agency or by global agency PromoVeritas] for support.

11. HOW DO I CREATE AN EA ACCOUNT?

12. I ACCIDENTALLY LINKED THE WRONG EA ACCOUNT TO MY PEPSI PROMO ACCOUNT, WHAT SHOULD I DO?

An EA Account can only be linked to one Pepsi Promo account in its lifetime. In-game rewards will be available only on the first platform of EA SPORTS FC™ 25 that you log into with your linked EA Account. If you accidentally linked the wrong EA Account to your Pepsi Promo account and you haven't yet redeemed any Pepsi in-game rewards on the first EA account:

Visit https://myaccount.ea.com/cp-ui/connectaccounts/index and log into your EA Account.

Click on "unlink" to unlink your accounts.

Once your accounts are unlinked, visit this page again to link the correct EA Account to your Pepsi Promo account.

13. CAN I USE MY TEENAGE EA ACCOUNT TO PARTICIPATE IN THIS PROMOTION?

14. ARE THERE ANY OTHER PARTICIPATION RESTRICTIONS?

15. I DON'T LIVE IN THE UK. CAN I STILL PARTICIPATE?

16. WHAT DO I NEED TO BE ABLE TO PARTICIPATE IN THE PROMOTION AND RECEIVE PEPSI IN-GAME REWARDS PACK FOR EA SPORTS FC™ 25?

Internet access, an EA Account, EA SPORTS FC™ 25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required. Offer is not available on Nintendo Switch™.

17. WHERE CAN I GET EA SPORTS FC™ 25?

EA SPORTS FC™ 25 is available for purchase on EA Online store [this link is for UK, each market to ideally insert same link to EA Online store that’s set for your country – you can change country settings on EA web-site and re-insert the link here] and at participating retailers.

Please remember that Pepsi in-game rewards are only available in EA SPORTS FC™ 25 game on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”). Offer is not available on Nintendo Switch™.

18. WHAT IS INCLUDED IN PEPSI IN-GAME REWARDS PACK FOR EA SPORTS FC™ 25

Each Pepsi in-game rewards pack includes:

400 Season points; and
One of the following cosmetic customization items:
- Pack #1: 6 x ‘Thirsty For More’ Pepsi kits;
- Pack #2: 3 x ‘Thirsty For More’ Pepsi TIFOs;
- Pack #3: 3 x ‘Thirsty For More’ Pepsi XL TIFOs;
- Pack #4: 3 x ‘Thirsty For More’ Pepsi Stadium Themes;
- Pack #5: 3 x ‘Thirsty For More’ Pepsi Crests.

In-game content is available as long as online services for EA SPORTS FC™ 25 game are available. Important information on the EA online features, including availability, can be found at ea.com/service-updates.

19. WHAT PRIZES CAN I WIN IN ‘EVERY PEPSI WINS’ PROMOTION?

20. HOW MANY PEPSI IN-GAME REWARDS PACK FOR EA SPORTS FC™ 25 CAN I RECEIVE IN THIS PROMOTION?

21. HOW MANY PRIZES FROM WEEKLY DRAWS CAN I RECEIVE IN THIS PROMOTION?

22. HOW WILL I KNOW WHICH PEPSI IN-GAME REWARDS FOR EA SPORTS FC™ 25 I RECEIVED?

Pepsi in-game rewards packs for EA SPORTS FC™ 25 are allocated in the following order:

Pack 1 includes: 6 ‘Thirsty For More’ Pepsi kits +400 Season Points;

Pack 2 includes: 3 ‘Thirsty For More’ Pepsi TIFOs + 400 Season Points;

Pack 3 includes: 3 ‘Thirsty For More’ Pepsi XL TIFOs + 400 Season Points;

Pack 4 includes: 3 ‘Thirsty For More’ Pepsi Stadium Themes + 400 Season Points;

Pack 5 includes: 3 ‘Thirsty For More’ Pepsi Crests + 400 Season Points.

To receive the Pepsi rewards in your EA SPORTS FC™ 25 game:

Launch your EA SPORTS FC™ 25 game on a Supported Platform and sign into the same EA Account that you connected your Pepsi Promo account with.

Enter the Ultimate Team™ mode to see your rewards. Valid claimants will see a pop-up message upon entering Ultimate Team™ mode that states that you have been granted Pepsi reward content.

Go to Ultimate Team™ Store to receive your rewards and start using them straight away.

Please note that rewards are limited per EA Account and will be granted to your EA Account on the first Supported Platform that you used to sign into the game with, after entering a successfully validate unique code from promotional Pepsi product.

23. CAN I TRANSFER MY COLLECTED REWARDS TO ANOTHER EA ACCOUNT?

24. IIF I HAVE MORE THAN 1 EA ACCOUNT WILL MY REWARDS TRANSFER TO EACH OF MY EA ACCOUNTS?

25. MY CODE FROM PURCHASED PEPSI PRODUCT ISN’T WORKING OR APPEARS AS INVALID, WHAT DO I DO?

In the unlikely event that the unique code from your promotional Pepsi product is not processing on your Pepsi Promo Account or is appearing as invalid, please check that all the digits are correct.

If you are still having problems, please contact the Pepsi customer support via xxx [each market to enter customer support email address that will be managed by local agency or by global agency PromoVeritas].

26. WHEN WILL PEPSI IN-GAME REWARDS PACK FOR EA SPORTS FC™ 25 APPEAR IN MY EA ACCOUNT?

Your Pepsi in-game rewards pack should be available in your EA Account and be redeemable in EA SPORTS FC™ 25 within 24 hours after completing the unique code validation and redemption process on the Promotion website.

If you were logged into the game during rewards redemption process, please exit the game and re-login for the content to appear. Please make sure you use the EA Account that you’ve already connected with your Pepsi Promo account.

Please ensure you’re logged into your EA SPORTS FC™ 25 game on a Supported Platform. Supported Platforms are PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic. Offer is not available on Nintendo Switch™.

In the unlikely event that your reward does not appear in the in-game Store after 24 hours please inform us by contacting https://help.ea.com.

If you do not get in touch, the Promoter reserves the right to not reissue the reward or limit its value at its sole discretion.

Entrants are advised to keep each Promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game.

27. MY PEPSI IN-GAME REWARDS PACK FOR EA SPORTS FC™ 25 IS NOT APPEARING IN MY EA ACCOUNT, WHAT SHOULD I DO?

Please ensure you’re logged into your EA SPORTS FC™ 25 game on a Supported Platform. Supported Platforms are PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic. Offer is not available on Nintendo Switch™.

It usually takes up to 24 hours for Pepsi rewards pack to appear in your EA Account after unique code from Pepsi product is successfully validated on the Promotion website.

If you were logged into the game during rewards redemption process, please exit the game and re-login for the content to appear. Please make sure you use the EA Account that you’ve already connected with your Pepsi Promo account.

If you are still experiencing an issue with Pepsi in-game rewards pack for EA SPORTS FC™ 25 not appearing in your EA Account after 24 hours, please contact https://help.ea.com.

Entrants are advised to keep each promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game.

If you do not get in touch, the Promoter reserves the right to not reissue the reward or limit its value at its sole discretion.

28. HOW ARE WINNERS SELECTED IN THE WEEKLY PRIZE DRAW?

Winners will be randomly selected from all valid entries received during the entry period for each weekly prize draw (also known as ‘Entry Period’). The prize draws will be conducted within 5 working days at the end of each relevant Entry Period and prizes will be allocated at random. Please check our T&C’s [markets to insert link] for more details.

[each market must populate this whole section based on locally agreed ways of working with local promotion agency / Bottler on winners selection, contacting winners and prizes distribution]

29. HOW WILL I KNOW IF I WON IN THE WEEKLY PRIZE DRAW?

Within 72 hrs of each winner selection, the provisional winners for each prize draw will receive a short notification message in their Pepsi Promo account followed by official confirmation email to their email address used upon entry. Winners will be required to follow the instructions within 14 working days of initial contact including providing evidence of identity and eligibility. Reasonable efforts will be made to contact the provisional winners and up to 3 reminder emails will be sent out to winners.

Once eligibility has been confirmed, a provisional winner will be confirmed as a winner. If a provisional winner does not follow the instructions from the confirmation email within 14 days of initial contact, the Promoter reserves the right to disqualify those provisional winners and return the prizes to the promotion prize pool which may be won by another entrant during the next prize draw(s) within the Promotion Period.

[each market must populate this whole section based on locally agreed ways of working with local promotion agency / Bottler on winners selection, contacting winners and prizes distribution]

30. HOW WILL I RECEIVE THE PRIZE THAT I WON IN THE WEEKLY PRIZE DRAW?

Once eligibility of a Prize is confirmed and the Prize is accepted, fulfilment of the Prizes will take place within 28 days of acceptance of the Prize. In the unlikely event that a Prize does not arrive within 28 days the Winner must inform the Promoter by emailing XXX (local Pepsi market to insert a dedicated Prize / Winners support email set up by local BTL agency). If a winner does not do so, the Promoter reserves the right to not reissue the Prize or limit its value at its sole discretion.

[each market must populate this whole section based on locally agreed ways of working with local promotion agency / Bottler on winners selection, contacting winners and prizes distribution]

31. I’VE BEEN LOCKED OUT OF MY PEPSI PROMO ACCOUNT, WHAT DO I DO?

If you have entered x20 invalid codes on the Promotion website, your Pepsi Promo Account will be flagged / temporarily blocked, and you will be temporarily locked out of it.

If you are locked out of your account for this or another reason, please contact the Pepsi customer support via xxx [each market to enter customer support email address that will be managed by local agency or by global agency PromoVeritas].

32. I HAVE MISSED THE PROMOTION CLOSING DATE BUT STILL HAVE A PROMOTIONAL PEPSI PRODUCT. CAN I USE IT TO REDEEM THE IN-GAME REWARDS AND PARTICIPATE IN THE WEEKLY PRIZE DRAWS?

You can redeem your unique codes from promotional Pepsi products to receive Pepsi in-game rewards pack for EA SPORTS FC™ 25 until 23:59 on 28 February 2025.

Unfortunately, when the Promotion is officially over on 23:59 on 28 February 2025, the weekly prize draws will stop and you won’t be able to participate in them anymore. Please check our T&C’s [markets to insert link] for the schedule of weekly prize draws and when is the last one happening.

33. IS THE PROMOTION AVAILABLE IN THE SAME REGIONS AND COUNTRIES WHERE THE GAME IS AVAILABLE?

34. WILL I BE CHARGED FOR PARTICIPATING IN THE PROMOTION?

No, after purchasing your promotional Pepsi product there are no additional charges, other than any you may incur using data associated with your mobile phone network or Internet provider. 

Please note that Internet access, an EA Account, EA SPORTS FC™25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required in order to participate in the Promotion.

35. WHAT WILL THE PERSONAL INFORMATION I HAVE SUBMITTED BE USED FOR?

First and foremost, your personal information will be used to send you a verification email to verify your Pepsi Promo account. In case of participating in the prize draw, independent promotional verification service PromoVeritas will use this data to randomly select winners and in case of winning will reach to agree on prize delivery.

Provided no objection is received from the winners, a winners list containing the surname and county of residence of the Prize winners will be made available by the Promoter 4 weeks after the close of the Promotion Period, for a period of 8 weeks. It will be available on www.europe.pepsifc25.com/winners. Winners can object to their details being published during the winner notification process. Without prejudice, the Promoter will provide winner information to the Advertising Standards Authority when requested by them.

Please see all purposes and corresponding legal bases described in our Privacy and Data Protection Policy Privacy (pepsico.com).

36. WHAT ARE YOU DOING TO CONSUMERS PARTICIPATING FRAUDULENTLY?

We take fraudulent claims very seriously and implement processes and checks to ensure all entrants are complying with the Terms and Conditions.

As part of the anti-fraud measures that the Promoter is taking against suspicious accounts and activities on the Promotion website, entrants are advised to keep each Promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game.

37. DO I NEED TO DOWNLOAD OR INSTALL ANY ADDITIONAL SOFTWARE TO PARTICIPATE IN THE PROMOTION?

Internet access, an EA Account, EA SPORTS FC™25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required.

No additional software is required to participate in the Promotion.

Should you wish to scan the QR code on the promotional Pepsi product that will take you to the Promotion website, you will need access to your mobile phone camera. A device with Internet access will also be required.

38. WHAT HAPPENS IF I DON’T HAVE A SMARTPHONE AND/OR CAN’T SCAN A QR CODE ON PROMOTIONAL PEPSI PRODUCT?

39. WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR THE PROMOTION

40. MY QUESTION STILL HASN’T BEEN ANSWERED